FAQ
Frequently Asked Questions - and answers
Our Cloud OBS Hosting provides always on, OBS Hosting complete with Disconnection Protection if you are in a bad cell signal area.
If you are currently going direct to Twitch, using our Cloud OBS Hosting will ensure that you never see a NotLikeThis screen on your stream again and will not lose any hosts, raids or viewers, as our service will automatically switch to a Disconnected scene, keeping your stream live.
If you are currently using a home based OBS system, remove all stresses of having to remember to start OBS, NOALBS, NGINX and other scripts before going live, or if your home PC freezes having to find someone to power cycle the system. When travelling, this also means you will not have to leave your PC on at home 24/7.
Anyone, from any location in the world is able to use our AntiScuff Cloud OBS Hosting service.
Our speciality is providing optimised Cloud OBS Hosting for Twitch IRL streamers, but we can also provide OBS hosting for YouTube, Facebook Live and Instagram Live amongst others.
In addition to your "home" location ingest server, we are able to offer ingest servers in a location close to you when you go travelling. This will assist in keeping your latency as low as possible in order to provide high quality streams.
When travelling around Europe, any of our European ingest servers will be sufficient, but we also have ingest servers in a high number of places around the world, and can always bring new ones online.
Please contact us as soon as you know your travel plans, on Discord. Alternatively, you can raise a help ticket through your Client Portal and we can arrange a new ingest server at No Additional Cost! Both your original "home" ingest and new "travel" ingest will be live and active at the same time, so there will be no downtime to your stream and both can be used simultaneously.
Please allow 24 hours for details to be changed over and new server details to be sent.
If you're ever in a situation where you need your stream to stay live but you need a little bit of privacy, then as long as you have connection to your Twitch Chat you can just type !privacy into your chat and your stream will go straight into Privacy mode. This means your camera will no longer broadcast to your stream, but your stream will stay connected so you don't lose your stream uptime.
If for any reason you have lost connection to chat due to poor network or a drained chat phone battery, simply turn your camera off and again your stream will go straight into privacy mode. Saving your stream and account from any potential Terms of Service violations.
Our dedicated chatbot listens to the Commands you can type in into chat. So for example if you want to switch to your Privacy scene, just type !privacy in chat and the system will automatically switch. To switch back to your Live scene, type !live in chat. Don't worry, only you can type in these commands! If a viewer will type them in chat, nothing will happen.
When your streaming in an area with poor mobile coverage your stream will try to adjust itself to lower bitrate so that your stream stays online. In the case if you fully lose mobile network connectivity, our system will automatically switch to your "Be right back" (BRB) scene. This way your stream will stay on while you can move to an area with better mobile coverage. The moment the system detects there's sufficient bandwidth to stream again, it will automatically switch back to your Live scene. Also, you will be notified about these switches by the bot in your chat.
You will see the below chat notification when our servers automatically switch to your "LOW" scene when low bandwidth is available
You will see the below chat notification when our servers automatically switch to your "LIVE" scene when sufficient bandwidth is available
The bot gives you two numbers: the bitrate and the 'RTT'. The bitrate is how much data is being pushed to our servers from your mobile phone and simply put: the higher, the better. Twitch allows an official max of 6000kbps, which is high quality.
In the above example you see your stream camera is sending 4384 kilobits of video data per second and that data takes 35 ms to reach our ingests via your mobile network. The higher the bandwidth, the better your video quality. The lower the RTT number, the less lag you will have between your mobile camera and our servers. So easy put: left number high, right number low = good. Left number low, right number high = bad.
You sure can! You can refresh all ingests by typing !f in chat. A moderator and an AntiScuff admin can also do this for you, but a viewer can't. Directly after typing !f in chat, your stream will try to refresh itself. This whole process will take about 5-10 seconds.
No, our packages are suited for one stream at the time. If you friend wants to use our services as well, they have to buy a separate subscription. This because your stream is tied to your Twitch Stream Key and cannot be changed without notifying an AntiScuff administrator, preferably through our Client Portal.
Your Stream Key problably got reset. To fix this, please go to your Twitch Dashboard and click Copy next to your Primary Stream key on the top of the page. Then either raise a ticket on our Client Portal with the new key; alternatively you can send the new key in a Support Ticket on Discord.
Yes. We fully support BELABOX and BELABOX Cloud.
Yes, with the GoPro Quik App. Please install this app first to make sure your GoPro can be connected to our network.
Yes, many streamers use IRL Pro or Larix Broadcaster apps for streaming. This is 100% compatible with our service. Upon ordering you will receive a QR code you can scan with your phone camera and this will automatically configure IRL Pro or Larix Broadcaster for you.
Starting at £40 / $50 per month. Cancel anytime.
AntiScuff ® Ltd
Registered Office:
LCB Depot
31 Rutland St,
Leicester,
LE1 1RE
AntiScuff® is a UK-based Cloud OBS Hosting Provider, Stream Equipment and Software Specialist. We aim to improve the lives of streamers by offering high quality products and services, backed by a knowledgeable and dedicated support team.
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