In order to continue in our effort to provide you with a great level of service, please see below for a reminder of our Support process.
Please log into this Client Portal to see all relevant ticket categories, including the new URGENT - OUT OF HOURS category
Open a Low/Medium priority ticket on our Client Portal
WITHIN BUSINESS HOURS
Create a ticket in the relevant category with High Priority on our Client Portal
OUTSIDE OF BUSINESS HOURS
Create a ticket on our Client Portal under the URGENT OUT OF HOURS category.
These should only be used for things like OBS Server or Ingest unresponsive, unable to start or stop stream. We have updated our Knowledgebase with some Self-Help articles which should resolve most of these quicker than opening a ticket.
Our core business hours are Monday to Sunday 11:00am to 8:00pm UTC
Discord support is actively monitored during this time only. Due to the way Discord notifications work, we are unable to provide a higher level of service for Discord tickets.
WE PROVIDE 24/7 SUPPORT COVERAGE ON OUR CLIENT PORTAL
Direct Messages (DMs) or calls are not actively monitored by any of the AntiScuff team at any point, and should not be used for support.
